Paul Redman
Paul Redman is the founder and director of Reply Intelligence Group Ltd, a UK AI implementation and software company in Watford. He leads every client project from the first call to handover, and designed and built the company’s products, including ReplyOS, ReplyBench, ReplyScore and Slipmark. Before founding the company he spent 25 years as a software engineer.
Background.
Paul has worked in software engineering for 25 years, on products for the BBC, Sky, LEGO, Argos, Barclays, Calvin Klein and Tommy Hilfiger, including agency years at AKQA and Wunderman Thompson. That is past employment; none of these organisations is a client of Reply Intelligence Group Ltd.
He founded Reply Intelligence Group Ltd in 2026 to build AI that does useful, checkable work in real businesses. He runs a nightly pipeline of more than 20 autonomous agents for the company’s own software, which is where the failure that led to Slipmark was found.
He also runs Redman Studio Ltd, a separate web design and engineering studio. Redman Studio does not own any of the products above, and no client relationship between the two companies is implied.
What he has built.
- ReplyOS®Enquiry-to-revenue platform for UK dental and aesthetics practices, live.Visit site
- ReplyBenchDiagnostic that scores how a business handles the enquiries it already gets.Visit site
- ReplyScoreMeasures whether AI assistants recommend a UK dental practice.Visit site
- SlipmarkOpen-source check that makes AI agents prove what they inspected.Read more
- WeftRuntime for adaptive screens built from your own components, in early access.Read more
Writing.
Every article on Insights is written by Paul, dated, and lists its sources.
- AnalysisWhen AI agents act on their own: Replit's deleted database and Cursor's invented policy
- NewsSlipmark is live and open source
- NewsReplyOS is an ALPHA startup at Web Summit Lisbon 2026
- NewsWhat we build and operate: five products, one standard
- AnalysisWhen customer-facing AI goes wrong: five real cases and the control each one lacked
- AnalysisKlarna's AI assistant: the claims, the headlines and what happened next
- Field notesThe security gate that reported green for months
- HistoryFrom switchboard to AI assistant: a short history of answering the customer
- HistorySpeed to lead: what the research actually says
- GuideCustomer-facing AI in a UK business: the rules that apply in 2026
Where to find him.
At Web Summit Lisbon from 9 to 12 November 2026, where ReplyOS is an ALPHA startup. How to book time.