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Privacy, terms and cookies.
Last updated: 10 September 2026
Privacy policy
This privacy policy explains how Reply Intelligence Group Ltd ("we", "us", "RIG") collects, uses, stores and protects personal data when you visit www.replyintelligencegroup.co.uk or contact us. We are the data controller for processing described here.
Who we are
Reply Intelligence Group Ltd is a private limited company registered in England & Wales (Company No. 17040048). Registered office: Flat 14, 2 Stewart Court, Colnhurst Road, Watford, WD17 4BW. Contact: hello@replyintelligencegroup.co.uk.
What we collect
- Contact form: name, email address, organisation (optional), topic, message, and technical metadata (IP address, user agent) submitted via our contact form.
- Analytics (with consent only): aggregated usage data via Google Analytics 4, including pages viewed, approximate location (country/city), device and browser type, and referral source.
- Server logs: standard request logs from our hosting provider for security and reliability.
How we use your data
- To respond to enquiries and operate our business (lawful basis: legitimate interests and/or contract).
- To improve this website when you consent to analytics (lawful basis: consent).
- To maintain security, prevent abuse, and meet legal obligations (lawful basis: legitimate interests and legal obligation).
We do not sell personal data. We do not use this website to build advertising profiles.
Where data is processed
Data may be processed in the United Kingdom and, where we use sub-processors with infrastructure abroad (including the United States), under appropriate safeguards such as UK International Data Transfer agreements or equivalent mechanisms.
Sub-processors
- Vercel Inc. — website hosting and delivery.
- Supabase Inc. — contact form submission storage and edge function processing.
- Google LLC — Google Analytics 4 (only when you accept analytics cookies).
- Resend Inc. — optional email notification when a contact form is submitted (if enabled).
Retention
- Contact form submissions: retained while relevant to the enquiry and our legitimate business records, then deleted or archived.
- Analytics data: retained per Google Analytics default settings (typically up to 14 months for event-level data).
- Cookie consent preference: stored in your browser until you clear site data.
Your rights (UK GDPR)
You have the right to access, rectify, erase, restrict, object to processing, and data portability where applicable. You may withdraw analytics consent at any time by declining cookies (clear site data to reset the banner) or using browser controls. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.
Children
This site is intended for business audiences. We do not knowingly collect data from children under 16.
Terms of service
These terms govern your access to and use of www.replyintelligencegroup.co.uk. By using this site you agree to them. If you do not agree, please do not use the site.
About this site
This is the corporate website of Reply Intelligence Group Ltd. It describes our company and products (ReplyScore, ReplyBench, ReplyOS, DriftGuard, Weft). Use of those products is governed by separate product terms, privacy policies and agreements on their respective domains.
Acceptable use
- Do not attempt to disrupt, overload or compromise the site or its infrastructure.
- Do not scrape content at scale, reverse engineer, or use automated means without our written permission.
- Do not submit unlawful, defamatory, or malicious content via our contact form.
- Do not misrepresent your affiliation with Reply Intelligence Group Ltd.
Intellectual property
All content, marks, logos and materials on this site are owned by or licensed to Reply Intelligence Group Ltd unless stated otherwise. ReplyScore™, ReplyBench™, ReplyOS™, DriftGuard™ and Weft™ are product names of the group. You may not reproduce or redistribute site content for commercial purposes without permission.
Disclaimer
Information on this site is provided for general purposes. It does not constitute legal, financial, or professional advice. Product capabilities and pricing may change; product sites hold current commercial terms.
Third-party links
This site links to external product websites and partners. We are not responsible for their content or privacy practices.
Limitation of liability
To the fullest extent permitted by law, Reply Intelligence Group Ltd shall not be liable for indirect, incidental or consequential loss arising from use of this site. Nothing in these terms limits liability where it cannot be limited under applicable law.
Governing law
These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, subject to mandatory consumer rights where applicable.